Jani-King is dedicated to supporting its franchisees and has created several unique systems to achieve this which are outlined below:
Administrative Support
Each Regional Office is responsible for producing all client invoices every month, managing debtors and preparing monthly reports for each franchisee. Franchise Owners are also welcome to use the Regional Office's training and meeting facilities and administrative services such as typing, fax and telephone. The Regional Office also prepares quotations and contracts for Franchise Owners.
Operational Support
The Operations Department of each Regional Office provides 24/7 ongoing technical support and assistance. This includes starting accounts, help with Quality Assurance and advice on chemicals. The Operations Department includes an Operations Manager and one or more Operations Co-ordinators/Assistants and Client Liaison Officers. In addition, Jani-King Australasia's Website provides opportunities for franchisees to meet each other through an Intranet and provide relief work to other franchisees when going on vacation, selling equipment or finding potential employees.
Training
Each franchisee is supplied with a comprehensive 40-hour training program that includes seven (7) training DVD's, a Franchise Training Manual, a Franchise Operations Manual, a Safety Manual and a Policies and Procedures Manual. The training program covers client relations and client communications plus the practical aspects of cleaning which include the following:
- Safety on the job
- Ground rules
- Office cleaning
- Floor cleaning
- Restroom cleaning
- Carpet cleaning
- Stripping and finishing floors
Franchise Advisory Board
Jani-King recognises and encourages a Franchise Advisory Board (FAB). The FAB is elected by the franchise owners to represent them where common interests are involved; to facilitate communication with the Regional Offices and to make recommendations to the management of Jani-King.